Politica de rambursare

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at negrucosmin@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at negrucosmin@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at negrucosmin@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vanzari@mamaina.ro. Please note that returns will need to be sent to the following address: Petre Badea 325, Negrasi, Arges, Romania

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vanzari@mamaina.ro.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at negrucosmin@gmail.com.

Politica de Returnare și Rambursare – mamaiana.ro

La mamaiana.ro, ne angajăm să oferim produse alimentare de calitate, ambalate și livrate în condiții optime. În cazul în care ai primit un produs neconform, deteriorat sau livrat greșit, ai dreptul de a solicita returnarea acestuia.

1. Produse care pot fi returnate

Conform legislației în vigoare (OUG 34/2014), produsele alimentare NU pot fi returnate decât dacă:

  • au fost livrate greșit față de comanda plasată;

  • au fost deteriorate în timpul transportului;

  • prezintă defecte de ambalare sau sunt expirate la livrare.

2. Produse excluse de la retur

Din motive de siguranță alimentară și igienă, nu acceptăm retururi pentru:

  • produse alimentare desigilate (făină, griș, miere etc.);

  • produse perisabile (ulei, bere, produse cu termen scurt de valabilitate);

  • produse care au fost deschise, consumate parțial sau manipulate incorect după livrare.

3. Cum raportezi o problemă

Dacă ai primit un produs deteriorat sau greșit:

  1. Trimite un email la vanzari@mamaiana.ro în termen de 48 de ore de la primirea coletului, cu:

    • numărul comenzii;

    • poze clare cu produsul și ambalajul;

    • descrierea problemei.

  2. Echipa noastră va analiza sesizarea și îți va răspunde în cel mult 2 zile lucrătoare.

4. Rambursarea

Dacă se aprobă returnarea, poți opta pentru:

  • rambursarea sumei achitate (prin aceeași metodă de plată);

  • livrarea unui nou produs, fără costuri suplimentare.

Rambursarea se face în termen de 7–14 zile lucrătoare de la confirmarea returului.

Notă:

Pentru a evita neplăcerile, te rugăm să verifici coletul la livrare și să refuzi recepția dacă observi deteriorări evidente.